Shipping Policy

Effective Date: 23 June 2026

At Positive Pets Apparel, we strive to process and dispatch orders as quickly as possible while ensuring that every order is prepared with care.

1. Order Processing

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or public holidays, processing times may be slightly longer.

2. Shipping Locations

We currently ship throughout South Africa. Should international shipping become available in the future, additional shipping options and policies may be introduced.

3. Delivery Times

Delivery times may vary depending on your location and the courier service used. Estimated delivery times are provided as a guide only and are not guaranteed.

Once your order has been dispatched, you will receive tracking information where available.

4. Shipping Providers

Positive Pets Apparel works with trusted courier partners to ensure safe and reliable delivery. Courier providers may change from time to time based on location and service availability.

5. Delivery Address Accuracy

Customers are responsible for ensuring that delivery information is accurate and complete. Positive Pets Apparel (Pty) Ltd cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

6. Delays Outside Our Control

While we do our best to ensure timely delivery, Positive Pets Apparel (Pty) Ltd is not responsible for delays caused by courier disruptions, weather conditions, public holidays, strikes, load shedding, civil unrest, or other circumstances beyond our reasonable control.

7. Lost or Damaged Parcels

If your parcel arrives damaged, or if you believe your parcel has been lost in transit, please contact us as soon as possible at claudia@positivepets.shop.

We will work with the courier provider to investigate the issue and assist in reaching a fair resolution.

8. Consumer Rights

Nothing in this Shipping Policy excludes or limits any rights or remedies available to consumers under applicable South African law, including the Consumer Protection Act, 2008.

Contact Us

Positive Pets Apparel (Pty) Ltd
Johannesburg, Gauteng, South Africa
Email: claudia@positivepets.shop

Last Updated: 23 June 2026