Cancellation Policy

Effective Date: 23 June 2026

At Positive Pets Apparel, we understand that plans can change. We will always do our best to accommodate order cancellations where possible.

1. Order Cancellations

Orders may be cancelled before they have been dispatched. If you wish to cancel an order, please contact us as soon as possible at claudia@positivepets.shop.

Once an order has been shipped or handed over to the courier, it can no longer be cancelled.

2. Refunds for Cancelled Orders

Approved cancellations will be refunded to the original payment method used when placing the order.

Please allow:

• 1–3 business days for cancellation requests to be processed.
• An additional 3–10 business days for banks and payment providers to process refunds.

3. Incorrect Orders

Customers are responsible for reviewing their orders carefully before completing checkout.

Once an order has been dispatched, any returns or exchanges will be subject to the Returns & Refund Policy.

4. Consumer Rights

Nothing in this Cancellation Policy excludes or limits any rights or remedies available to consumers under applicable South African law, including the Consumer Protection Act, 2008.

Contact Us

Positive Pets Apparel (Pty) Ltd
Johannesburg, Gauteng, South Africa
Email: claudia@positivepets.shop

Last Updated: 23 June 2026