Privacy Policy

Effective Date: 23 June 2026

Positive Pets Apparel (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 ("POPIA").

1. Information We Collect

When you place an order, subscribe to our mailing list, contact us, or interact with our website, we may collect your name, email address, phone number, delivery address, billing information, order history, and any information you voluntarily provide to us.

Payment information is processed securely through approved third-party payment providers. Positive Pets Apparel (Pty) Ltd does not store your banking or card information.

2. How We Use Your Information

We use your personal information to:

Process and fulfil orders.
Communicate with you regarding your orders or enquiries.
Provide customer support.
Improve our products and services.
Send marketing communications where you have consented to receive them.
Comply with legal and regulatory obligations.

3. Sharing Information

Positive Pets Apparel (Pty) Ltd does not sell, rent, or trade customer information.

We may share information with trusted third-party service providers, including:

Payment providers.
Courier and delivery companies.
Website and e-commerce platforms.
Marketing and analytics services.
Regulatory authorities where required by law.

These providers are only given the information necessary to perform their services.

4. Marketing Communications

You may choose to subscribe to marketing emails and newsletters. You may unsubscribe at any time by following the unsubscribe instructions contained in our emails or by contacting us directly.

5. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure.

While no method of electronic transmission or storage is completely secure, we strive to use reputable systems and service providers to safeguard your information.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website performance and understand how visitors use our website. These technologies help us provide a better user experience.

7. Your Rights

Subject to applicable South African law, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Request deletion of information where permitted by law.
Withdraw consent to marketing communications.
Lodge a complaint with the Information Regulator of South Africa.

8. Changes to This Policy

Positive Pets Apparel (Pty) Ltd may update this Privacy Policy from time to time. Any changes will be published on our website and become effective upon publication.

Contact Us

Positive Pets Apparel (Pty) Ltd
Johannesburg, Gauteng, South Africa
Email: claudia@positivepets.shop

Last Updated: 23 June 2026